The Gentle Leader's Approach to People Problems and Problem People

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The Gentle Leader's Approach to People Problems
and Problem People

8:30 a.m. - 3:30 p.m.

Friday, November 28, 2025

CATEGORY 3 - 6 CE POINTS

Presented by: Dr. Jonathan Mahn

Objectives

Identify and Manage Challenges with Team Members: Learn how to recognize and address problematic behaviors and attitudes within your staff.
Resolve Dependency on 'Irreplaceable' Staff: Understand how to mitigate the impact of staff members who seem indispensable.
Implement a Fair and Effective Discipline System: Establish fair and consistent disciplinary practices to enhance team performance and manage expectations.
Address Workplace Incivility: Gain practical tools to handle and reduce incidents of incivility in the workplace.

Transforming Culture. Elevating Systems. Inspiring Excellence.

Dr. Jonathan Mahn, B.Sc., D.D.S., is a clinician, educator, and organizational leader whose passion lies in helping dental professionals understand how to manage their greatest challenge—and greatest asset—people.

Dr. Mahn encourages others to see beyond the technical, developing the communication, judgment, and leadership habits that point towards excellence in practice. His teaching in within and beyond the clinical setting emphasize that skill alone does not build a successful practice—culture does.

Across his career, Dr. Mahn has held leadership roles at all levels of organized dentistry as well as an Adjunct Clinical Faculty appointment in Oral Surgery at Schulich School of Medicine and Dentistry. He champions initiatives that strengthen collaboration, elevate standards of care, and support the personal and professional growth of dental teams. His approach integrates continuous improvement principles with values-centred leadership—creating practical systems that empower teams to perform at their best while building clarity, trust, and accountability.

In his People Problems lecture, Dr. Mahn draws from two generations of front-line practice experience leading a multi-disciplinary dental team and navigating complex interpersonal and organizational dynamics. His message is both relatable and actionable: that excellence in patient care is inseparable from the culture and systems that support the people who deliver it. Through real-world examples and clear frameworks, he equips dental professionals to turn daily challenges into opportunities for meaningful and lasting improvement.

Cancellation and Refund Policy

To be eligible for a refund, all cancellation requests must be received on or before Sunday, November 9, 2025.

Please note:

Cancellation requests submitted after Sunday, November 9, 2025, are not eligible for a refund.
All transactions are final after this date, and no exceptions will be made.

We appreciate your understanding and cooperation.

The Gentle Leader's Approach to People Problems and Problem People

Friday Nov 28 2025, 8:30 AM - 3:30 PM
Ottawa Conference and Event Centre
200 Coventry Road
Ottawa, Ontario
Canada
K1K 4S3

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